Always-On Availability
Proactive issue detection
Rapid technician dispatch
Minimized downtime
Zero Operational Burden
No in-house ATM expertise required
Patches, diagnostics & maintenance handled
Single point of contact
Complete Visibility
Real-time fleet dashboard
Uptime, error & performance tracking
Actionable insights & reporting
Key Benefits
Increase ATM uptime and availability
Reduce service disruptions and downtime
Lower operational costs
Improve customer satisfaction
Eliminate internal workload
Faster issue resolution
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- Remotely apply Microsoft™ security patches and critical fixes
- Performed on a quarterly basis as available from Hyosung
- Installed after hours as predesignated by customer
- Does not include new releases of Microsoft™ OS or Hyosung Application Software
Installation of OS or application upgrades is available by individual quote.
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- Remotely monitor fleet with Google Maps
- Errors and events handled and escalated as predefined by customer questionnaire
- Receive alerts via email based on type and urgency of the event
- Specialists can send fault-correcting commands (restart, hardware reset) if pre-approved by customer questionnaire
- Events requiring service calls dispatched to service technicians
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- Remotely update custom marketing and advertising screens at no additional charge
- Customer is responsible for content and appearance
- Does not include building or changes to customer-specific branding
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- Journal and diagnostic logs remotely extracted for analysis by Wittenbach or Hyosung
- Corrective action directly administered or escalated appropriately
- Helps determine appropriate parts to send to the servicing technician
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- Transaction journals securely archived for up to one year
- Logs accessible via the Managed Services portal for customer review
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- Customer dashboard available through the web portal
- Includes error and fault incidents, uptime, performance, software, and hardware levels
- Provides detailed insights into fleet performance and trends
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- Examines fault history and verifies software levels
- Updates date and time settings
- Checks hard drive storage capacity
- Confirms MoniGuard is activated
- Conducts necessary repairs on the hard disk system
- Keeps systems secured and optimized for peak performance
Proactive quarterly maintenance to ensure uninterrupted service to your customers.